Plug the Leaks in Collections and Insurance
One of the main leaks in any dental office's revenue stream is the collections and insurance pipeline. Because of inefficiencies in the practice management system, many balances end up sitting in the 90+ days aging category. The longer a balance stays unpaid, the less likely it is to be collected, and the practice pays twice: once in lost revenue and again in the administrative cost of the collections effort.
Accurate Setup from Day 1
The Novadontics onboarding team members who lead your staff through setup are trained dental professionals who understand how dental offices work. Their expertise means provider and insurance details are entered accurately. Accurate information speeds claims through insurance, so you get paid the correct amount in a timely way. It also gives you more realistic production numbers, which makes the real-time production goal reporting more useful for planning and analysis.
Fewer Insurance Claim Rejections
One of the most common causes of insurance claim denials is a lapse in provider licensure. Novadontics reduces that risk by automatically sending notifications when a provider license is within 30 days of expiration.
Software the Whole Front Office Understands
Often only the office manager knows how to read the patient balance and collections data in practice management software. Novadontics keeps it simple, so any member of the front office team can understand insurance claim information and patient balances. When the whole team is comfortable explaining to patients how much is owed and why, office efficiency and the patient experience both improve, and balances come in faster.
One-Click Electronic Eligibility
With one click in the patient's file, you can see which procedures are covered and what percentage of the fee is covered for each one. With most software, staff have to visit individual insurance websites or call the insurance company. That costs staff time, and entering patient data twice leaves room for errors that can get a claim denied for a patient with active coverage. With coverage tables integrated directly in the software, Novadontics helps you avoid that costly pitfall.
Simpler eClaims
Novadontics makes it easy to generate and submit eClaims and to track claim status and payments. An integrated daily report shows whether claims submitted the previous day were rejected or accepted, and gives the reason for any rejection. The sooner you correct a rejected claim, the sooner you get paid.
Accounting and Insurance Reports
- Accounting reports itemize outstanding balances from insurance and patients, plus aging data that shows amounts due by time since billing.
- Insurance reports show all eClaims filed as well as procedures not batched to insurance, which flags claims that have not been submitted for insured patients.
CDT Codes Updated Every Year
The American Dental Association updates CDT codes annually. Submitting a claim with an outdated code can lead to rejection. Many server-based software companies require you to buy upgrades or enter changes manually. In Novadontics' cloud-based software, CDT codes are updated annually and immediately available, which saves time and avoids unnecessary denials.
Easier Patient Payments
The Novadontics online bill pay portal makes it quick and easy for patients to pay out-of-pocket expenses, shortening the lag between services rendered and payment received.
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