Grow Your Dental Practice with Teledentistry Built into Your Software

A patient has a quick question about a sore spot. Another needs a follow-up after a procedure. A third wants to talk through options before committing to a visit. Not every one of these conversations needs a chair, a drive across town, and a block of time in your operatory.

That is where teledentistry fits. It lets dentists consult with patients virtually when an in-person visit is unnecessary, or as a prelude or follow-up to an in-office visit. For patients, a virtual visit removes travel time and expense, and that convenience increases patient compliance and satisfaction. For dentists, it is a convenient option and an opportunity to grow the patient base, improve patient care, and increase revenue.

Teledentistry That Lives Inside Your Practice Management Software

Through a partnership with Care Pulse LLC, Novadontics offers teledentistry as an integrated part of its all-in-one practice management software. That means virtual visits are not a separate system to manage. They are booked into the same appointment book, documented in the same patient file, and paid for through the same online bill pay that run the rest of your practice.

Getting started does not fall on you alone. A Novadontics team member guides you through a few simple steps in your Software Setup to enable online booking and teledental sessions through Care Pulse.

Three Steps to Set Up Teledentistry

1. Office Setup

For each office in your practice, you enter basic details such as address and contact information. This is also where you set up an account for online patient bill pay, which lets you collect teledental appointment fees through Care Pulse.

Office Setup is where you build your Care Pulse profile, including:

• Amenities
• Technologies
• Procedures and services
• Dental conditions treated
• Teledental consultation fee
• Location
• About the office
• Languages
• Office photos

Everything you enter here automatically appears in your Care Pulse profile. You can make changes at any time, and they sync automatically with the Care Pulse app.

2. Provider and Office Availability

Next, you enter the names of all providers and their availability, along with business hours and non-working days for your office. If your practice has more than one office, you enter this for each location.

This information syncs automatically with the Care Pulse app and feeds the algorithm that shows accurate availability for online booking. Appointments can only be booked at times when offices are open and providers are available. All of this happens behind the scenes, without further management by you or your staff unless something changes.

3. Default Operatory Setup

For Care Pulse to sync with your appointment book, you designate one or two operatories as Care Pulse operatories. Appointments can only be booked if these operatories and the selected provider are available in your appointment book. This is also synced with the Care Pulse app, so online availability stays accurate.

What Integrated Teledentistry Changes for Your Practice

Put the pieces together and the value is clear:

• One schedule. Virtual and in-office visits share the same appointment book and the same availability rules.
• One record. Call notes and recordings land in the patient's electronic file automatically.
• One payment flow. Fees are collected at booking and deposited without a terminal.
• A wider front door. Your Care Pulse profile shows patients your services, amenities, and reviews, and lets them book on their own.

Teledentistry does not replace the chair. It gives patients a convenient way to reach your practice when an in-person visit is unnecessary, and a natural step before or after the visits that are.

See Teledentistry in Novadontics

Want to see how virtual visits would run in your own appointment book? Book a Free Demo and a Novadontics team member will walk you through the setup.

Prefer the full step-by-step guide? Download the free eBook: Using Teledentistry to Expand Your Dental Practice.

How do patients book a teledental appointment with a Novadontics practice?

Once your office has completed setup, the Care Pulse app shows patients the option to book either an in-office or a teledental appointment. When a patient books a teledental visit, the office manager and the patient both receive a confirmation email, and the appointment appears in your appointment book with a video camera icon.

Can teledental calls be recorded?

Yes. You have the option to record the call for medicolegal and record-keeping purposes. A recorded call is available from the Document Center in the patient's electronic file.

How are teledental appointment fees collected?

The patient pays the teledental appointment fee, set by the provider, when booking. Payments are processed online with no need for a terminal, and the fees are automatically transferred to your office's bank account.