Keep Patients Engaged and Your Schedule Full with Automated Patient Communication

A successful dental practice is a busy practice. Keeping it busy depends on how well you stay in touch with patients: before their first visit, between appointments, and long after treatment ends. Done by hand, that communication eats hours of front desk time. Done well and automatically, it runs in the background while your team focuses on the people in the chair.

Novadontics built an integrated patient engagement system to improve the patient experience and keep your schedule full, while simplifying communication for staff and patients alike. The features are fully customizable and designed around five goals:

• Reduce no-shows and cancellations
• Increase patient retention and recall compliance
• Keep your calendar filled
• Increase staff efficiency
• Maintain an open line of communication with your patients

Here is how each piece works.

Make a Great First Impression with Online New Patient Registration

The patient experience starts before anyone walks through your door. The automated online new patient registration system:

• Sends a customizable welcome message to new patients by text and email
• Lets patients fill out intake forms at their convenience through a link to an online form
• Reduces patient time in your waiting room
• Sends automatic reminders to complete forms, at a frequency you choose
• Decreases staff time spent on data entry

Patients arrive with the paperwork already done, and your team skips the retyping.

Reduce No-Shows with Automated Appointment Reminders

Missed appointments are lost revenue. Automated appointment reminders in Novadontics:

• Can be sent by text and email
• Have customizable content and frequency
• Make patients significantly less likely to forget or miss a visit, resulting in more revenue for your practice
• Let patients confirm with the click of a button
• Are automated and fully integrated in the software
• Go out on time, every time, with no additional staff workload

Give Every Patient the Convenience of Online Booking

Care Pulse is not only for new patients. Your existing patients can download the free Care Pulse app from the Apple or Android store to a tablet, mobile phone, or desktop or laptop computer. The app lets them:

• Create a free account
• Book in-office appointments
• Schedule and attend virtual visits
• Confirm, change, or cancel appointments
• Upload photos, insurance cards, and files
• Communicate with your office on the go

When existing patients book through the app, there is no additional fee for you.

How It Adds Up Across the Patient Journey

Follow one patient through the system and you can see the pieces connect:

1. Discovery. A patient searching for a dentist finds your office on Care Pulse, checks your services and reviews, and books.
2. Registration. A welcome message arrives by text and email, with a link to complete intake forms from home. Automatic reminders follow until the forms are done.
3. The visit. Appointment reminders go out on your schedule, and the patient confirms with one click.
4. After treatment. Postoperative instructions arrive as a paperless form, and the bill can be paid online.
5. Coming back. Recall reminders bring the patient back on time, and a birthday message arrives the day before their birthday.

Each step is automated, customizable, and handled inside one platform, so the communication stays consistent no matter how busy the front desk gets.

See Patient Engagement in Action

Want to see how these tools would work with your own patients and schedule? Book a Free Demo and we will walk you through it.

Want the full overview? Download the free eBook: Keys to Patient Engagement and a Positive Patient Experience.

When does Novadontics send patient birthday messages?

Birthday messages are fully customizable and are sent automatically one day before the patient's birth date.

Does Care Pulse charge a fee for online bookings?

Care Pulse charges a low, one-time fee for new patient bookings. When your existing patients book appointments through the app, there is no additional fee.

Which forms can be sent as HIPAA-compliant paperless forms?

Novadontics lets you send customizable texts and emails with links to online forms, including consent forms, postoperative instructions, and medical release forms, to both patients and referring doctors with one click.